Professional Craftsman Code of Conduct

The Professional Craftsman Code of Conduct (PCCC) is a program created by the International Association of Heat and Frost Insulators and Allied Workers that Insulators Local 78 has applied at the local level. The PCCC program promotes jobsite excellence and customer satisfaction. Its primary goal is a job built on time, completed right the first time and also under budget.

The Professional Craftsman Code of Conduct was launched in the 2000’s and expects positive teamwork and encouraging attitudes on every jobsite. The three pillars of work conduct expectation includes using the highest quality and quantity of work, the best skills and the best work practices on all jobsites.

Part of the Professional Craftsman Code of Conduct is the “Quality Control Craftsman” (QCC) position. This member has full responsibility for communicating the Professional Craftsman Code of Conduct to all members and/or employers, and ensuring both are fully meeting their responsibilities.

The Professional Craftsman Code of Conduct helps our members and employers take pride in their craftsmanship and all their completed accomplishments. Upon completion of a project, the lasting impression of quality workmanship will remain with the customer, prompting him to utilize Local 78 and our employees again.

It is understood that both the Heat and Frost Insulators Local Union and the Signatory Contractor have obligations and responsibilities under the Professional Craftsman Code of Conduct. The Local Union’s role is to assist management with individual problems with its members, assuring the Local Union’s obligation to provide honest and diligent service to the employer is maintained and improved.

As outlined in the official Professional Craftsman Code of Conduct, there are responsibilities outlined for the Local Union and for the employer. To also aid in resolution, there are several methods of resolving problems. Local 78 implements these on a regular basis, including toolbox talks and meetings on the jobsite, meetings with the International Vice President on large projects and the consistent progress and training of Local 78 members.

Read the International Association of Heat and Frost Insulators and Allied Workers Professional Craftsman Code of Conduct